How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim
What’s my estimated deductible and repair eligibility?
Estimates are based on the chosen device and UScellular Device Protection Plan. Check your wireless bill or online account at uscellular.com to identify your device protection program
We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.
|When will I get my replacement?|
|Claim completed||Delivery day|
|Before 12:00am CT on Monday–Friday||Next day|
|Before 12:00am CT on Saturday||Monday|
|Before 10:00am CT on Sunday||Monday|
If you have a Device Protection+ Ultimate plan, you might be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.
Shipping cost is included for all replacement devices.
Frequently Asked Questions
How do I enroll in a UScellular protection plan?
What should I do if my device is lost or stolen?
Will my plan cover a repair or replacement?
1. Claims fulfilled with a replacement device and approved by 10 p.m. CT Mon-Fri (7:30 p.m. Sat) will be shipped and, in most cases, delivered the next day. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed. For Device Protection+ Ultimate customers only, claims filed and approved by 4 p.m. (local time) may be eligible to receive a replacement device as soon as the same day. Same day delivery is available in select locations for certain devices, which are subject to change at any time. Availability of delivery is subject to location, replacement and technician availability.