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US Cellular

Start or track your claim

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How our Verizon claims process works

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1. Tell us what happened

We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim

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2. Choose an option

Based on what's wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

We'll get you a working device as fast as we can - stay updated every step of the way!Track a claim

What’s my estimated deductible and repair eligibility?

Estimates are based on the chosen device and UScellular Device Protection Plan. Check your wireless bill or online account at uscellular.com to identify your device protection program

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Upload documents

We may ask for documentation to help keep your account safe. If we ask you for this when you start a claim, upload your documents online. We’ll let you know once we review them.

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Claim status

You can track your claim through the whole process.

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Coverage details

View complete terms and conditions of coverage.

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When will I get my replacement?
Claim completedDelivery day
Before 12:00am CT on Monday–FridayNext day
Before 12:00am CT on SaturdayMonday
Before 10:00am CT on SundayMonday

If you have a Device Protection+ Ultimate plan, you might be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.

Shipping cost is included for all replacement devices.


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Frequently Asked Questions

How do I find or file my documents?

How do I enroll in a UScellular protection plan?

What should I do if my device is lost or stolen?

Will my plan cover a repair or replacement?

1. Claims fulfilled with a replacement device and approved by 12 a.m. CT Mon-Sat (10:00 a.m. Sun) will be shipped and, in most cases, delivered the next day. Replacement devices may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed. For DP+ Ultimate customers only, claims filed and approved by 4 p.m. (local time) may be eligible to receive a replacement device as soon as the same day. Same day delivery is available in select locations for certain devices, which are subject to change at any time. Availability of delivery is subject to location, replacement and technician availability.