Asurion President and COO, Cindy Christy, shared insights on issues confronting smart home innovation at CTIA Super Mobility 2016™ held September 7-9 in Las Vegas, Nevada.
Cindy joined industry experts and executives from other leading smart technology companies on a panel titled “Home Sweet (Mobile) Home: A Connectivity Vision beyond Monitoring” which explored the issues confronting Smart Home innovations, the most compelling use cases for Smart Home connectivity, and the implications for the businesses that service our homes. Consumers increasingly report problems with setup and ongoing usage of smart devices as they incorporate progressively more smart devices into their homes.
Through the panel discussion, Cindy discussed Asurion’s cutting-edge Soluto® tech service, which has revolutionized traditional tech support by providing live, instant access to U.S.-based tech experts to help solve any tech issue customers have with their Asurion covered device and any smart device connected to it. There’s no waiting on hold, no transfers and a near 100 percent resolution rate in one call or chat. Last year more than 34 million customers were enrolled in Soluto® by Asurion, with services ranging from step-by-step technical assistance to showing them how to do more with their technology.
CTIA Super Mobility 2016™ is the largest mobile event in America and the only B2B marketplace dedicated to demonstrating products and strategies for smart cities, mobile-first enterprises and connected consumers around the globe. For three days, more than 30,000 technology and business professionals, 1,000 exhibiting companies and dozens of collocated partner organizations gather to discover next-generation technologies, people, and ideas transforming everything wireless. We’re thrilled Cindy was able to participate in such an important event.