Customer happiness is always at the center of everything we do. It’s why we make sure our customers receive their replacement cellphones the next day*, and why we have tech experts available around the clock to help with all of your gadget questions; we’ve done it again with the launch of Solution Hub, a one-stop shop for all your protected retail products.
The Solution Hub website makes it easy for customers to keep track of all their protected devices, register new plans and file a claim. The site also lets users:
- Schedule service calls in real time based on the availability of over 29,000 certified service providers. If something comes up and you need to change your appointment, it’s easy to reschedule right from the site.
- Check the real-time status of your claim so you’re always in the know. Users get complete visibility into the progress of their claim and get customized alerts via email.
- In some cases, a product is too damaged to repair. With Solution Hub, users can choose how they are reimbursed for the product- either with a new device or a monetary refund– it’s totally up to you.
For more information about Solution Hub, ask your retailer about adding a protection plan to your next purchase.
*According to 2013 Asurion claims data, 96% of replacement mobile devices were sent out for next day delivery.