Asurion was recently recognized by industry analyst and consulting firm Frost & Sullivan as the winner of the 2014 North American Retail Product Protection Product Leadership Award for the company’s industry leading solutions and capabilities.
Asurion was independently evaluated by Frost and Sullivan’s Global Research Platform based on the following criteria:
- Product Features and Functionality
Asurion covers a wide range of products, including the latest in consumer electronics, smart home appliances, lawn equipment and jewelry, in addition to offering value add services like pre and post sales technical support so consumers are always connected.
- New Product Innovation
With a long history of first to market achievements in the marketplace, Asurion is constantly improving their suite of products and services. For example, they were the first to offer accidental damage from handling in all 50 states and recently launched an online customer portal that reduces the time it takes to file a claim from 20 minutes to under 5 minutes.
- Product Acceptance in the Marketplace
By working with the leading retailers in North America, Asurion is equipped to deliver customizable product solutions to meet the challenges facing their partners in the marketplace.
- Providing Customer Value Enhancements
Asurion has a keen understanding of consumer’s needs and consistently delivers service that exceeds their expectations. With award-winning care personnel and cutting edge technical systems, customers receive personalized attention whenever they need it.
- Product Quality
Asurion works closely with its retail partners to deliver customized, innovative products to fit their client’s needs and keep consumer’s technology and electronics up and running.
“Asurion is grateful for this recognition by Frost & Sullivan and remains committed to our promise to keep our customers’ lives up and running,” said Tim Stadthaus, vice president of marketing at Asurion, “We recognize the dependency that shoppers have on their technology and the need to protect their modern lifestyle. This is why our service experience emphasizes choice, transparency and innovation to take care of shoppers when the unexpected occurs with their technology.”