As the global coronavirus situation continues to evolve, we know it is top of mind for our customers, employees, and communities. We are monitoring the guidance issued by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local authorities and adjusting our operations and policies, as needed.
First and foremost, we are taking preventative measures to keep our customers and employees safe. Our operations are up and running, but we are enabling social distancing in our communities and operations by minimizing the number of employees in our facilities. While we have temporarily suspended in-home replacement phone set-up services, assistance with setting up and transferring content to your replacement device is still available via phone or messaging. And finally, we are monitoring communities with widespread outbreaks and adjusting our services in specific geographies as safety dictates.
We understand that your technology, especially your phone, is your lifeline. Our experts are available via messaging or phone to assist you with your claim and answer any questions you may have regarding your phone or other connected home devices. Should you need to file a claim, you can still do so 24/7 online or over the phone. If a repair option is available in your area, it will be presented to you when you file a claim. Otherwise, we continue to ship devices for same or next day delivery. Additionally, we are providing customers with tracking information to understand when their device will arrive.
We want to thank you for the opportunity to serve you. At the center of Asurion’s core values is our commitment to helping you make life easier through technology. During this unprecedented challenge, we will be working hard to keep you connected.