File or Track a Claim

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Replace your lost, stolen, or damaged device. You can file your claim online in approximately 10 minutes.

For the quickest, easiest claim path, click above to file or track a claim online. All you’ll need is to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. Thereafter, you can check your claim status online, 24 hours a day!

Filing a claim for a replacement device with Asurion is quick and easy.
Here’s what to expect:

What Happened?

You will need to provide account information and a description of what happened.


You may need to fill out and upload some forms to verify your identity.


Once approved, most customers receive a replacement device in 1-2 business days.


For your convenience your deductible will be billed to your wireless account.

For more information about filing, tracking, or cancelling a claim, check out our How to File a Claim page.