December 6th, 2018

Smart Meets Simple with Sprint Total Tech Expert Comprehensive Support from Sprint and Asurion

Customers save time and frustration managing all the technology in their homes

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Sprint has joined with Asurion, the leader in connected life services to launch Sprint Total Tech Expert, a comprehensive service experience that gives Total Equipment Protection Plus (TEP Plus) customers expert support and peace of mind. Total Tech Expert (TTE) extends the support TEP Plus customers currently receive for their smartphone to all other Wi-Fi connected devices they use in their home. Tech Experts can provide support for virtually any Wi-Fi connected device, including smart TVs, printers, gaming systems and more.

As technology has evolved, so have the gadgets found inside most homes, and sometimes it is too much to keep straight. With this advanced technology, consumers are running into issues with connectivity, backup, storage, Wi-Fi, and more. Sprint Total Tech Expert saves customers the time and frustration that often comes with managing their home’s technology. With just one call, customers get support for virtually all their Wi-Fi connected devices no matter when or where they bought them. Asurion and Sprint are working together to enhance Sprint customers’ experience with their technology.

“Our houses have become pretty smart, but managing all the technology inside has become very complex” said Chuck Naylor, vice president and general manager, Asurion. “Total Tech Expert is where smart meets simple. Now Sprint customers can take the guess work and frustration out of managing their home’s connected technology with support for all those connected devices, from troubleshooting to proactive support before something goes wrong. Our tech experts are available to solve even the most complicated tech issues so customers can get on with the more important things in life and get the most out of their technology.”

Benefits of Total Tech Expert

  • A single source for support: Tech Experts can co-pilot customers through the solution or simply handle the issue for them, freeing them up to focus on other things. Either way, Tech Experts solve even the hardest problems 99% of the time in one call.
  • Heads up alerts: Proactive, personalized notifications on their phones and tablets let customers know before something goes wrong.
  • Worry-free backup: Get 100GB of backup on each of the Sprint smartphones on the account.
  • Total convenience: Live U.S.-based phone and chat support helps customers get answers when, where, and how they want it, for everyone on their Sprint account.

To learn more about Total Tech Expert visit https://sprintcomplete.com/ or your local Sprint store.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

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