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What to do if you've cracked or broken your iPhone screen

Illustration of cracked or broken your iPhone screen

Maybe it was a slip of the hand while juggling groceries or a quick drop as you rushed out the door—regardless of how it happened, a cracked iPhone® screen is a common mishap. But it doesn’t have to be the end of the world. 

At uBreakiFix® by Asurion, we make caring for your tech easy—including the troubleshooting and repairing part. Here’s how to tackle a cracked iPhone screen.

1. Assess how badly damaged your phone is

First things first, let’s see how bad the damage is. Look for surface cracks versus deep breaks. If there isn’t any protruding glass, use your finger to check if the touchscreen is responsive. Finally, look for signs of internal damage like discolored or dead pixels.

2. Back up your phone if unusable

If your iPhone's still working, backing up your data as soon as possible is key. It ensures that your data is safe either on the cloud or computer, meaning your stuff will be there when you get your phone back post-repair. 

Need help transferring your data between devices? Check out our guide. 

3. Don’t risk damaging further by repairing yourself

DIY repairs might be tempting—not to mention cost-effective—but they can often do more harm, especially if you’re not sure of your tech repair skills. A DIY screen repair could void an existing warranty or cause more damage. Replacing a cracked iPhone screen can be tricky and is better left to the experts

4. Choose the best repair option for you

Picking the right repair service is crucial for a quality fix. It involves weighing your repair options' cost, convenience, and the service provider's reliability. Apple® Authorized Service Providers offer reliable service, but can be costly depending on your budget. Some third-party repair shops can get the job done at a more affordable price. Schedule a repair at the nearest uBreakiFix® by Asurion store for a no-cost diagnostic and have our experts repair your iPhone screen as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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