Samsung Galaxy not charging? Try these fixes

Fast fix

• Clean the charging port.
• Try a new cable and wall adapter at a different outlet.
• Perform a force restart—press and hold the power and volume down buttons.
• Test a wireless charger in case the charging port is damaged.

Samsung Galaxy® smartphones are known for their long battery life that can last for days with light use. Even the longest-lasting battery still needs charging, though. And when your phone won’t charge, it’s incredibly frustrating.

You might think that if your Samsung Galaxy does not charge, you need a replacement. That may not be the case, though. Before you buy a new phone, try a few quick fixes to see if they solve your charging problems.

At Asurion, we’ve seen and solved device problems for millions of tech users like you. Here’s our guide on how to fix a Samsung Galaxy that’s not charging.

Check your charging port and accessories for damage

When your Samsung Galaxy isn’t charging, the first thing to look for is physical damage. If there’s anything wrong with the charging port, cable, wall adapter, or outlet, your phone won’t charge. So check them all one by one.

Start by trying a different charging cable. Make sure the cable is securely plugged in, both to your phone and the wall adapter. If that still doesn’t work, try a different wall adapter. Then, try a different outlet.

Inspect the USB-C port on your phone, too. Use a dry soft brush or a wooden toothpick to gently pull away any lint that may have built up in the port. It’s important to only use a dry, non-conductive tool to avoid damaging the port.

If water gets into the port, you may get a moisture detection alert. You should immediately stop charging your phone after receiving that alert to avoid corrosion and short-circuiting. Let it dry completely before attempting to charge your phone again.

If your Samsung Galaxy S22 is not charging after these steps, it’s possible that the Samsung charger port is not working​. You can get a charging port repair. Alternatively, use wireless charging to charge your device without using the damaged port.

Troubleshoot software glitches and battery settings

Physical damage is not the only possible cause of Samsung Galaxy or Samsung tablet charging problems. The issue could also be something in your settings or a software glitch.

Try booting into Safe Mode first.

1. Turn off your device.
2. Turn the Galaxy back on.
3. When you see the Samsung logo, release the power button and hold down the Volume Down button. You should see the Safe Mode icon appear.
4. Alternatively, you can get into Safe Mode while your phone is on by holding the side button until the power menu pops up.
5. Press and hold the Power off icon until the Safe Mode icon appears.
6. Tap the Safe Mode icon to restart your Samsung Galaxy in Safe Mode.

While in Safe Mode, your phone only runs system apps. That way, you can see if any third-party apps are causing issues like stopping your phone from charging. If your phone charges while in Safe Mode, you should dig deeper into possible problems with your third-party apps. As a last resort, you could factory reset your phone to eliminate the issue.

Check your battery settings, too. Open Settings > Battery > Charging Settings and toggle on Fast Charging. Try a compatible fast charger to see if that solves your charging problems.

Test wireless charging and identify hardware failure

Most Samsung Galaxy phones from the S6 series to the S25 series support wireless charging. If your phone has this capability, try a wireless charger as a diagnostic tool.

1. Plug your wireless charger securely into a wall outlet that you know is on and working.
2. Place your phone on the wireless charger.
3. Make sure your case is either wireless charging compatible or remove it from your phone.

If your phone charges on the wireless charger, that’s a big sign that your Samsung charging port is damaged. Other signs that your port is damaged include:

• Visibly broken or bent pins
• Debris that you can’t remove
• Visible erosion
• Not charging with a cable and adapter that work for other devices

The good news is that you can simply continue charging your Samsung Galaxy on a wireless charger whenever the battery gets low. You might want to look into repairs for the charging port, especially if you want to plug your phone in for data transfer, but it’s not strictly necessary.