Skip to main content

Asurion FAQs and information

Frequently asked questions

How do I start a claim on my protected device?

How many days do I have to start a claim?

What do I do with my old device?

What replacement phone will I receive?

Is Accidental Damage from Handling (ADH) covered under a service plan?

Will my appliance or home electronics be repaired or replaced?

Can my plan be cancelled?

Is there a waiting period before I can start a claim for my phone?

What mobile phones are eligible for coverage?

Why do I have to pay a deductible if I start a claim for my phone?

Browse questions by topic

FAQ - General
FAQ - Tech Support
FAQ - Mobile Insurance
FAQ - Warranty
FAQ - Careers