Asurion FAQs and information
Answers to our most frequently asked questions
How do I start a claim on my protected device?
What do I do with my old device?
Is Accidental Damage from Handling (ADH) covered under a service plan?
Can my plan be cancelled?
What mobile phones are eligible for coverage?
How many days do I have to start a claim?
What replacement phone will I receive?
Will my appliance or home electronics be repaired or replaced?
Is there a waiting period before I can start a claim for my phone?
Why do I have to pay a deductible if I start a claim for my phone?
Browse questions by topic