Soluto Tech Support

Better tech. Better living.

Soluto Service helps you get the most out of your technology.

Easy & Accessible

Reach a tech expert in one click by phone or chat.

Friendly & Supportive

father and daughter tablet

U.S.-based tech experts provide personalized help and can even access your device remotely with your permission.

Exciting & Limitless

Soluto goes beyond troubleshooting to help you connect, play, stream and get the most out of all of your devices.

Our Soluto experts work tirelessly to exceed your expectations.

They have the tools and knowledge to solve your problem in one call.

Kelexus helped a customer get up and running with his first smartphone.

Experience the difference.

Soluto service has reinvented tech support for your connected life.

green-technology-asurion

When you have the opportunity to replace an aging appliance, check for the smart energy options available today through which you’ll often save money over the life of the appliance as well as make less of an impact on the world around you!

cell-phone-backup-asurion

You know how important backups are for the files on your computer.  But are you also backing up the files on your smartphone? Your cell phone is a computer too!  If you lose or break your phone, those critical photos, music, and other essential files are at risk if you’re not backing up.

How Soluto can help

A quick call, no waiting or transfers

One tap to customer support, and we don’t give up until your problem is solved.

New device setup

Get up and running with new smartphone setup, photo and video backup, data transfer and more.

Basic support is not enough

Soluto service makes your technology work together regardless of brand or OS.

Troubleshooting

Resolve slow connection issues, operating system questions, printer troubleshooting and more.

Get the right answer and get it fast

Don’t spend hours searching for a solution that may not work.

Guidance and education

Learn how to connect to Bluetooth, stream audio, wirelessly print, and more.

Note: Features vary by carrier. Check with your provider to see what is included.

 

Frequently Asked Questions.

What is Soluto?

Unlike traditional support, you don’t have to call multiple numbers, be on hold or bounce around to different people. From setup and troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential – so you can be more productive and stay connected.

What types of things can Soluto Tech Experts help me with?

Soluto tech experts are trained to help you with your device and everything you connect your device to. Examples:

  • Set up a new device – not sure how to get started? Let the tech experts walk you through the process.
  • Transfer to a new OS – move your music, pictures, contacts across operating systems
  • Software updates – never worry about OS updates again
  • Smartphone tune-up – battery running slow or sluggish? Enhance your phone’s performance and maximize your battery life
  • Making you more productive – app recommendations so you can make the most out of your device
  • Connecting to your car or home – support for your phone and everything you connect to it
  • Backing up security to the cloud – never worry about your personal data or contacts again
  • And so much more

How do I reach a Soluto Tech Expert?

There are two convenient ways to reach a live, onshore tech expert:

  1. Using the Soluto app’s instant access via click-to-call or click-to-chat features
  2. Using your carrier support phone number

What if I have more complicated issues with my phone that need to be resolved?

Through the Protection App, customers have direct, one-click access to friendly and knowledgeable Soluto technical support to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.

Will I reach someone directly or sit in a phone queue?

Soluto tech experts are available in seconds when utilizing the click-to-call or click-to-chat features in the Soluto app. No hold times, transfers or waiting in a phone queue, just simple direct access to tech experts when you need them most.

How many times can I call Soluto tech experts each week?

As many as you like! Soluto tech experts are here for you and will help you with.

Besides instant access to tech experts, does the Soluto app do anything else?

Yes, the Soluto app also:

  • Sends proactive notifications that inform you to make adjustments to improve your device’s performance.
  • Provides content that teaches you more about your device to get the most out of its capabilities.
  • Sends tech experts diagnostic data so they can see what potential issues you might have, enabling quick resolutions.
  • Allows tech experts to remote-in to your device, if you choose, so demonstrations on the solutions and features can be done in real time.

What if I have more complicated issues with my phone that need to be resolved?

Through the Soluto app, customers have direct, one-click access to friendly and knowledgeable Soluto tech experts who can resolve customer tech issues, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.