How to fix an ASUS touchpad that’s not working
You're in the middle of a busy day, moving between browser windows and tabs on your laptop. You open a new page and try to use the touchpad, but your ASUS® touchpad isn't working. There you are, clicking away, but with no response.
Frustrating, right? Don’t worry. Our experts at uBreakiFix® at Asurion know tech. We've got you covered, from laptop repairs to showing you what you’ll need to build a gaming PC. Here’s how to fix an ASUS laptop touchpad that isn’t working.
Reasons your ASUS touchpad isn’t working
Before diving into solutions, let’s explore the possible causes of your touchpad troubles.
- The touchpad is disabled. It's easy to accidentally disable your touchpad with a keyboard shortcut or system setting.
- The touchpad is having driver issues. Drivers are the parts of your software that help your operating system communicate with hardware devices like touchpads. Your touchpad may not function correctly if these drivers are outdated or corrupted.
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How to fix an ASUS laptop touchpad
Whether you’ve got an ASUS VivoBook or an ASUS ZenBook, we’ve gathered all the steps you need to troubleshoot your touchpad. We tested them on a laptop running Windows 11—if you’re on an older version, the steps may vary.
1. Make sure the touchpad is turned on
Check if the touchpad is turned on in settings. You can usually toggle this on and off in the touchpad setting. Go to Settings > Devices > Touchpad.
2. Check the touchpad settings
Sometimes the issue is just a setting gone awry. Check your touchpad settings to make sure everything is configured correctly.
3. Reset or Restore System Settings
If the above doesn't work, it might be time to reset some settings:
Reset Touchpad Settings:
- Go to Settings > Devices > Touchpad.
- Scroll down and click Reset under the touchpad settings.
4. Perform a BIOS and EC reset
Resetting the BIOS and Embedded Controller (EC) can resolve deeper hardware-related issues. This step might require consulting your ASUS laptop manual for precise instructions or getting help from an ASUS laptop repair professional.
5. Download and install the necessary drivers
Outdated or incorrect drivers can often be the cause of ASUS touchpad issues. Visit the ASUS support website, find your laptop model, and download the latest touchpad drivers.
6. Check for Windows Updates
Outdated software can cause hardware issues. Make sure your system is up-to-date:
- Go to Settings > Update & Security > Windows Update.
- Click Check for Updates to ensure your system is running the latest version.
7. Factory reset your laptop
If none of these solutions work, you may need to perform a factory reset as a last resort. Check out our guide.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.
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