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JBL speaker won’t charge? Here’s how to fix it

Whether you’re at a backyard barbecue, a workout session, or just setting the mood at home, when your JBL speaker is not charging or won’t stay charged, it can interrupt the rhythm of your day.

But don’t worry, our experts at uBreakiFix® by Asurion have seen it all—and can fix it all. Let’s walk through how to identify the why behind your JBL speaker’s charging troubles plus how to fix it.

Why is my JBL speaker not charging?

Finding your JBL speaker not charging can be as puzzling. Let’s explore some common reasons behind this issue:

  • A faulty charging cable or adapter. A damaged cable or adapter can prevent your speaker from charging.
  • Battery issues. Over time, batteries wear out and may need replacement.
  • Port damage. Physical damage to the charging port can hinder the connection.
  • Software glitches. Occasionally, software issues can impact the charging process.

Ways to fix a JBL speaker that won’t hold a charge

Try these steps to start troubleshooting and get your speaker back to full battery life.

Inspect the charging cable and adapter

To charge your speaker, you’ll need a good charging cable. Check for any signs of damage to the cable or adapter, as this could indicate that the issue lies with the charger and not your speaker.

Try a different power source

Your speaker issue could be bigger than you imagined. Plug your speaker into a different outlet to rule out power source issues.

Clean the charging port

Gently clean the port to remove any debris or dust. You can use a Q-tip, small bristle brush, or canned air to clear stubborn blockages. Avoid using liquids, as that could lead to water damage within the speaker.

Update the firmware

Software updates are crucial for keeping your JBL speaker up-to-date and resolving any known software issues. It’s also really important for your device’s battery health.

You can access these updates through the JBL Portable app, available on both the iOS® App Store® and Google Play™ Store.

Reset the speaker

Performing a factory reset on your speaker is like giving it a fresh start. This process will require you to reconnect your speaker to your connected devices as if it were brand new. While the specific steps for a factory reset can differ depending on the model, they typically involve pressing a certain combination of buttons.

Need help resetting your speaker? Check out our guide to resetting your JBL speaker.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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