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How to fix a laptop mouse that's not working

How to fix a laptop touchpad that's not working

When your laptop touchpad isn't working, there's a lot you can't do—from controlling the cursor to scrolling through your favorite apps and websites.

But don't worry, Asurion Experts come across issues like this every day. They help millions of customers (and counting) resolve their device problems and get the most out of their tech. Check out their tips for getting your touchpad (aka your mouse) back up and running.

Why is my laptop touchpad not working?

Your laptop touchpad—or trackpad, if you're on a MacBook®—can malfunction for several reasons. But when the trackpad is having trouble, you'll notice two things: It responds inconsistently and erratically, or worse, it won't respond all. Here's why you may encounter these issues:

  • Your laptop's operating system may be frozen.
  • Your laptop may have defective hardware.
  • The touchpad settings on your laptop may have been disabled.
  • Your laptop may have outdated or corrupted drivers.
  • Your laptop may contain corrupted files or software.
  • Dirt and dust may be stuck in your touchpad.

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How to fix a laptop touchpad that's not working

If you're having issues with an unresponsive touchpad or trackpad, there are several ways to get your device in working shape, whether it's a Dell®, HP® or Lenovo® laptop. Here's how to fix those brands and others, according to our experts:

1. Restart your system

Turning your computer off and back on can fix a lot of problems—including a laptop mouse or touchpad that's not working. When the operating system is unresponsive or frozen, the other hardware on your laptop may stop working as well. Turn it off and on again and see if that fixes the issue.

2. Check for dirt

Eat lunch at your desk? Oils and dirt from your fingers, food, and other substances can accumulate on your touchpad and cause problems. Remove this grime on a regular basis with a can of compressed air, a microfiber cloth, and a small amount of distilled water and isopropyl alcohol.

3. Disconnect Bluetooth devices

If the touchpad isn't working like it should, other devices your laptop is paired with could be to blame. Disconnect your Bluetooth mouse, gamepad, or any external device connected via USB. Then restart your laptop and try your trackpad once more.

4. Double check your wireless connections

If your wireless mouse has a Reset button on the bottom, press it to see whether disconnecting and then reconnecting will solve the issue. If you have a USB wireless mouse, you can simply unplug the receiver, count to 10, then plug it back in again to reestablish the connection. If you’re using a Bluetooth® mouse, read our guide to Bluetooth devices

5. Enable the touchpad

It's easy to disable the touchpad unknowingly by pressing the Function (Fn) keys. But you can easily enable it back in settings.

How to enable your laptop touchpad in Windows™ 10:

  1. Press the Windows key and type “Touchpad”. Then select Touchpad settings.
  2. Check to see if the touchpad is activated. If it's turned Off, press Shift + Tab to navigate through the options.
  3. Press the Spacebar to turn the touchpad feature On, then test the touchpad to see if it works.

Looking for a fix for your MacBook trackpad? Changing the settings on your device is also simple:

  1. Open System Settings > Accessibility, then select Pointer Control at the bottom of the menu.
  2. If the Ignore built-in trackpad when mouse or wireless trackpad is present checkbox is selected, deselect it.

6. Update your laptop drivers

If you've tried everything else, your device drivers could be the issue. If you're using a MacBook, check to see if there are any software updates available in System Preferences. If you are using a PC, you can update the drivers manually in a few easy steps:

  1. Press the Windows key, then type “Device manager” and press Enter.
  2. Under Your PC, look for and expand the Mice and other pointing devices menu.
  3. Right-click on the device that's listed and select Update driver software > Search automatically for updated driver software. If that doesn't work, you can also click Scan for hardware changes in the same menu.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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