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Touch ID not working on MacBook Pro? Here’s how to fix it

Detail shot of Macbook Pro

You’re all set for a day of productivity or leisure, but instead of swift and secure access via Touch ID, you’re met with frustration. Whether it's failing to recognize your fingerprint or not responding at all, various factors can contribute to Touch ID malfunctions on your MacBook®.

We’re here to help you get past your tech roadblocks. At uBreakiFix® by Asurion, we know tech. From computer tune-ups to cleanups, we’ve got you covered. Here’s what to do when the Touch ID isn’t working on your Mac®. 

Common causes of Touch ID issues

Understanding why Touch ID might not be working on your MacBook is crucial for finding the right fix, whether it’s a sensor issue or a software glitch. Touch ID issues on a MacBook can stem from various sources. The most likely culprits are:

  • A dirty or damaged sensor.
  • Moisture or oils on fingers.
  • Software glitches.
  • Recent software updates.
  • Worn or altered fingerprints.
  • Hardware malfunction.

How to troubleshoot MacBook fingerprint not working properly

Encountering issues with your MacBook's fingerprint sensor can be inconvenient. Let's go through some troubleshooting tips to get the Touch ID working properly again.

Ensure your fingers are clean and dry

The sensor's accuracy depends on clear, dry contact with your finger. Make sure your fingers are clean and dry before using Touch ID. If one finger isn’t recognized, try another.

Clean the Touch ID sensor

A clean sensor is key for accurate fingerprint reading. If your Touch ID sensor needs a good cleaning, use a soft, microfiber cloth to gently wipe the Touch ID sensor. Avoid using liquids or abrasive cleaning materials.

Restart your MacBook Pro

A simple restart can often resolve temporary glitches. Here’s how to do it: 

  1. Go to the Apple® menu.
  2. Select Restart. Then try using Touch ID again after your MacBook reboots.

Check for macOS updates and install them

Staying updated can resolve many software-related issues—including anything related to your Touch ID sensor. Follow these steps to install any available updates:

  1. Go to the Apple menu.
  2. Click About This Mac.
  3. Click Software Update to check for available updates. Install any macOS® updates.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*


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