An Xbox® with no sound is only half the fun. How are you supposed to take on the next boss fight if you can’t hear the epic music? It’s a game-time mood-killer.
That’s where we come in. At uBreakiFix® by Asurion, our experts show you how to get the most out of your tech. From device protection to gaming console repairs—we've got you covered. Here’s what you can do when the sound isn't working on your Xbox.
How to fix common Xbox audio issues
If your Xbox audio isn’t working, it will quickly ruin your gaming experience. Try out these quick fixes:
1. Check to see if the TV audio is muted
It may sound like an obvious step, but it’s an easy one to overlook: first, grab your TV remote and test the volume to see if it’s muted. You don’t want to break out the toolkit for an easy fix.
2. Make sure your TV is connected to the correct speaker
Make sure someone else isn’t hearing your game’s soundtrack by checking to see if it’s paired to an external speaker. The directions may vary for different TV models, but you can usually find the connected audio device in Settings.
3. Check the connected speakers
Change the TV channel and play a video to test the sound coming from your TV’s built-in speaker.
If you use an external speaker or a sound bar, try connecting different devices to the sound bar or speaker to see if they’re in good working order.
It’s not game over—yet
If your console stops working, we’ll handle the repairs. Make an appointment, or visit your nearest store today.
4. Check your TV and HDMI connections
Look for any obvious obstructions, bends, or wear and tear on your cords. Then, remove the HDMI cable from both the TV and console. You can use compressed air to remove any dust that may have accumulated in the ports.
5. Restart the Xbox
There’s a chance you’re not getting any sound because of a glitch. Restarting the gaming console clears those out. Follow these steps to restart your Xbox:
- Press and hold the Xbox button on your controller.
- Choose Restart console > Restart.
6. Check the HDMI display settings
Your Xbox’s HDMI connection combines sound and display into one cable. Double-check your system’s display settings to ensure it's set to HDMI by following these steps:
- Press the Xbox button on your controller.
- Select Profile & system > Settings > General > TV & display options.
- Select Video fidelity & overscan.
- Under Display, select HDMI.
7. Run the audio setup tool
If you're using surround sound speakers or a wireless soundbar, you might need to run diagnostics to ensure you have set up your audio output correctly. Your Xbox comes equipped with an audio setup tool that helps determine if your speakers are getting sound from the gaming console. Here’s how to use it:
- Press the Xbox button on your controller.
- Select Profile & system > Settings > General > Volume & audio output.
- Select Audio setup.
- Highlight the audio setup option you wish to use and then press the A button to start the audio test.
8. Update the gaming console’s software
If the TV and the speakers are fine, the problem might be the console. Updating your system’s software is a common way to solve common issues with the gaming system itself.
- Press the Xbox button on your controller.
- Select Profile & system> Settings > System > Updates.
- Under Updates, you’ll see if you have an update available. If there is one, follow the directions on the screen to start the update.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.
