How to fix a laptop microphone that is not working

⚡ Fast fix

• Check the mute button—Some laptops have a dedicated mic mute key that's easy to hit by accident.
• Pick the right microphone—Your laptop may be trying to use a headset, webcam, or Bluetooth device instead.
• Review permissions—Make sure Windows is allowing apps to access your microphone.
• Restart the app—Zoom, Teams, and other apps sometimes need a quick restart to recognize the mic.

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Hello? Can you hear me now? Why is my microphone not working on my laptop?

It happens all the time. You try and chat with your friends, family, or co-workers on video chat, but everything gets derailed because no one can hear you. Annoying, right? Fortunately, there's usually a quick fix.

At Asurion, we can help you with your tech. From repairing and protecting your favorite devices to showing you how to get the most out of your gadgets, we've got you covered. Here's how to fix a laptop microphone that's not working on your PC.

Make sure your laptop mic isn't muted

A muted mic? It sounds way too simple, but checking whether your laptop mic is muted should always be your first step.

Here's how to check in Windows™ 11 and 10:

1. Open Settings (press the Windows Key + I shortcut).
2. Go to System > Sound.
3. Scroll down to the Input section and click your active microphone.
4. Look at the microphone icon next to the volume slider. If it has a slash through it, click it to Unmute your microphone, and make sure the input volume slider is turned up.

Test your laptop mic

No luck? Try testing your mic. Doing so can help you determine whether the mic itself is the problem or it's something else. Here's how:

1. Select Start > Settings > System > Sound.
2. In Input, go to Choose a device for speaking or recording and select the microphone you want to use.
3. To test that mic, speak into it. In Volume, make sure the blue bar moves to make sure Windows hears you.

Test an external microphone

Testing external microphones, if you have them, is another great way to figure out which part is having trouble: the mic or the laptop.

A consistent issue with multiple microphones can be a sign that something could be turned off in the laptop's system settings.

Set the correct microphone as your default mic

If you like jumping between mics, you may have to manually set your laptop mic as the default.

1. Select Start > Settings > System > Sound.
2. Scroll down to the Input section.
3. Click the selection bubble next to your preferred microphone to establish it as your main default audio input line.

Give apps access to your microphone

Have you noticed specific apps like Slack® or Google Chrome® aren't able to use the microphone? Your microphone might be blocking app access, keeping you from using it. To check and adjust that access:

1. Press the Windows Key + I shortcut to open Settings.
2. Click on the Privacy & security tab.
3. Scroll down past the primary Windows permissions cards to the App permissions section and click on Microphone.

To ensure that apps on your device are allowed microphone access, make sure the switch is set to on. You can further customize which apps you want to allow microphone access by clicking on the switches for each individual app listed in this menu.

Turn on your microphone in Device Manager

If your laptop microphone still isn't working, it's time to turn on your microphone in Device Manager. This is your laptop's system that controls audio inputs and outputs, mice, monitors, and more.

To make sure your mic is connected and turned on in Device Manager, follow these steps:

1. Type “device manager" in the search box in the taskbar, then select Device Manager.
2. Select Audio inputs and outputs, and right-click the microphone. Then select Enable Device if the microphone is disabled.

Update the audio drivers

Drivers are files that help devices—like the laptop's microphone—communicate with your machine's operating system. Without regular updates, your drivers are going to have a hard time speaking the operating system's language.

Follow these steps to manually update those drivers:

1. Type “device manager" in the search box in the taskbar, then select Device Manager.
2. Select Audio inputs and outputs, and right-click the microphone. Then select Search automatically for updated driver software > Update Driver. If a driver update is available, the computer will update the device driver.

Roll back the driver

If your driver has been recently updated before it stopped working, you can try rolling it back to a previous, working version. Here's how:

1. Go to Device Manager > Audio inputs and outputs, and right-click the microphone.
2. Click Properties, select the Driver tab, then select Roll Back Driver. Select Yes.

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FAQ

Why is my laptop microphone not working?

Most of the time it's a settings issue. The microphone may be muted, disabled, or blocked by privacy settings.

Why does my microphone work in one app but not another?

Many apps have their own microphone settings and permissions. Check both Windows microphone permissions and the app's audio settings.

Can a Windows update affect my microphone?

Sometimes. Updates can change privacy settings, audio drivers, or default input devices, which may affect microphone performance.