Our tech help service is the easiest way to get more from your tech
We provide easy, instant access to a community of tech experts, to solve any technology issue you could ever have with almost any device you’ll ever own.
Easy & Accessible
Connect with a live tech expert in seconds for instant tech help by phone or chat.
Friendly & Supportive
Our network of U.S.-based tech experts can help you with over 4,000 devices providing personalized help to keep you and your family running.
Exciting & Limitless
We go beyond troubleshooting to help you connect, play, stream and get the most out of all of your devices.
What is Asurion tech help?
We provide instant access to a tech expert to solve any technology issue you could ever have. Unlike traditional support, you don’t have to call multiple numbers, be on hold or bounce around to different people. From setup and real-time troubleshooting, to discovering all your device’s amazing features, our tech experts help you unlock your device’s full potential – so you can be more productive and stay connected.
In fact, J.D. Power has honored Asurion’s tech help services for its speed and accessibility, verifying that customers experience:
- Instant access to a live tech expert in under 15 seconds
- Average hold time of about a minute after connecting with a tech expert.
- New device set up, including transferring of contacts, pictures, videos, apps and more in less than 17 minutes
Our community of tech experts work tirelessly to exceed your expectations.
They have the tools and tech knowledge to solve your device problem in one contact.
Kelexus helped a customer get up and running with his first smartphone.
Experience the difference.
Unlike other tech support services, we provide unlimited and all-inclusive tech help and guidance for all of your connected devices.
When you have the opportunity to replace an aging appliance, check for the smart energy options available today through which you’ll often save money over the life of the appliance as well as make less of an impact on the world around you!
You know how important backups are for the files on your computer. But are you also backing up the files on your smartphone? Your cell phone is a computer too! If you lose or break your phone, those critical photos, music, and other essential files are at risk if you’re not backing up.
Why Get Asurion tech help service?
All-Inclusive Tech Help
Our community of experts are here to help via phone or chat.
Help for 4,000+ Devices
Regardless of brand, operating system or device, we make sure you get the most out of your tech.
Fast Resolution of All Device Problems
Don’t spend hours searching for a solution that may not work.
New Device Setup
From your new phone to a new smart doorbell, we help you get up and running.
Real-Time Device Troubleshooting
Resolve slow connection issues, operating system questions, printer troubleshooting and more.
Tech Guidance & Training
Learn how to connect to Bluetooth, stream audio, wirelessly print, and more.
Note: Features vary by carrier. Check with your provider to see what is included.
Frequently Asked Questions.
What types of things can Asurion tech experts help me with?
Asurion tech experts offer technical help and are trained to utilize remote device access and diagnostics to help you with your device and everything you connect it to. Examples:
- Set up a new device – not sure how to get started? Let the tech experts walk you through the process.
- Software updates – never worry about OS updates again. Asurion experts can even help train you on new features and functionality
- Smartphone tune-up – battery running slow or sluggish? Enhance your phone’s performance and maximize battery life
- Laptop/PC/Mac tune-up – Get your tech connected with optimized wi-fi service for super-fast audio/video streaming, screen mirroring, and data transfer
- Making you more productive – app recommendations so you can make the most out of your device
- Get those peripherals humming – connect your printers, scanners and other smart devices to your network to maximize productivity
- Connecting to your car or home – support for your phone and everything you connect to it
- Backing up security to the cloud – never worry about your personal data or contacts again
- Troubleshoot Wi-Fi issues – get your Wi-Fi up and running again to avoid data overage charges from your carrier
- Remove viruses, malware and spyware – Get install help for security software, including personal data/identity protection apps and smart home devices.
- And so much more
How do I reach an Asurion tech expert?
There are two convenient ways to reach a live, U.S.-based tech expert:
- Using the Asurion app’s instant access via click-to-call or click-to-chat features
- Using your carrier support phone number
What if I have more complicated issues with my phone that need to be resolved?
Through a protection App, customers have direct, one-click access to friendly and knowledgeable Asurion technical support to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.
Will I reach someone directly or sit in a phone queue?
U.S.-based Asurion tech experts are available in seconds when utilizing the click-to-call or click-to-chat features in the app. No hold times, transfers or waiting in a phone queue, just simple direct access to tech experts when you need them most.
How many times can I call Asurion tech experts each week?
As many as you like! Our tech experts are here for you and will help you stay connected to the technology that matters most to you.
Besides instant access to tech experts, does the app do anything else?
Yes, the app also:
- Sends proactive notifications that inform you to make adjustments to improve your device’s performance.
- Provides content that teaches you more about your device to get the most out of its capabilities.
- Sends diagnostic data to tech experts so they can see what potential issues you might have, enabling quick resolutions.
- Allows tech experts to remote-in to your device, with your approval, so demonstrations on the solutions and features can be done in real time.
*J.D. Power 2018 Process Excellence Verification Program recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visitjdpower.com