iPad Smart Keyboard not working? Here's how to fix it

⚡ Fast fix

• Keyboard not showing up? Tap a text field or restart your iPad® to reload it.
• Typing lag or freeze? Close apps and restart to clear glitches.
• Using a Bluetooth keyboard? Go to Settings > Bluetooth and reconnect it.
• Still not working? Reset keyboard settings or check for software updates.

A Smart Keyboard™ makes it easier to use your iPad® whether you're at your desk or on the go. But if it stops working properly or you see an “Accessory Not Supported" error message, don't panic. 

At Asurion, we don't just fix your devices, we fix the frustration you feel when your tech doesn't work—from solving issues with your Face ID® to repairing a broken iPhone® speaker. Here are some easy-to-follow tips for fixing an iPad Smart Keyboard that's not working. 

Why your iPad keyboard isn’t working

Before jumping into fixes, it helps to understand what might be causing the issue.

• Software glitch: Temporary bugs can cause the keyboard to freeze, lag, or not appear at all.
• App-specific issue: Sometimes the keyboard works fine in one app but not another.
• Bluetooth® or connection problem: If you’re using an external keyboard, connection issues can stop it from working.
• Screen or touch issue: If your screen isn’t responding properly, the keyboard won’t either. Here’s what to do if your iPad screen isn’t working.

How to fix iPad keyboard not working

Start with these quick fixes to get your keyboard back.

Check for software updates 

To see if your iPad is running the latest version of iPadOS®, tap Settings > General > Software Update. Download and install the update if one is available—then see if your Smart Keyboard works. 

Examine the keyboard connection port 

The Smart Keyboard attaches to your iPad using the Smart Connector, which consists of three small, magnetic contacts. If it isn't securely connected, your iPad's Smart Keyboard might not work properly. You can also try using a can of compressed air or a microfiber cloth to clear debris out of the Smart Connector. 

Disconnect and reconnect the keyboard 

Reconnecting your Smart Keyboard may do the trick. Disconnect the Smart Keyboard, turn your iPad off, then turn it back on. Reconnect the keyboard and see if it works. 

Restart your iPad 

You may need to force restart your iPad to get your Smart Keyboard working. Here's how: 

For iPads without a Home button: 

1. Press and release the Volume Up button, then press and release the Volume Down button. 
2. Press and hold the Top button until your iPad restarts. 

For iPads with a Home button: 

• Press and hold the Top and Home buttons at the same time until your iPad restarts. 

Restore your iPad to factory settings 

This step will reset your iPad and erase your data, so make sure you back up your information before performing a factory reset. If you don't, you may lose important photos, videos, and messages, among other things. 

1. Open Settings, then tap General. 
2. Scroll down and tap  Reset  >  Erase All Content and Settings. 
3. Select Backup then Erase to back up your iPad to iCloud®, or tap Erase Now to erase and reset it. 

Once the reset is complete, you can set up your iPad as new or choose to restore your previous settings and data. 

When it could be a bigger issue

If none of these steps work, the problem may go beyond settings.

• Your screen may not be registering touches
• There could be a deeper software issue

If your iPad isn’t responding at all, here’s what to do if your iPad won’t turn on.

FAQ

Why is my iPad keyboard not showing up?

It’s usually caused by a software glitch or app issue. Restarting your iPad often fixes it.

How do I fix my iPad keyboard not working?

Restart your device, check other apps, reconnect Bluetooth keyboards, and update your software.

Why is my Bluetooth keyboard not working with my iPad?

It may be disconnected or out of range. Reconnect it in Bluetooth settings.

Can an app cause keyboard issues?

Yes. If the keyboard works in other apps, the problem is likely app-specific.

What if my iPad keyboard still doesn’t work?

It could be a screen or hardware issue, especially if touch input isn’t responding.