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How to reset your Amazon Fire tablet

Woman sitting in a chair resetting her Fire tablet

Resetting your Amazon Fire® tablet is a simple step that can help protect your privacy or resolve problems like a frozen screen. But there are several ways to do so, and distinguishing between them is important so you don't lose any personal data.

At Asurion, we help millions of people fix, troubleshoot, and get the most out of their tech. From protecting your smartphone or tablet against cold winter temperatures to learning how to charge your phone faster, we keep the devices you rely on most working all day, every day. Here are our tips for how to reset your Amazon Fire tablet.

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What's the difference between a hard and soft reset?

A soft reset means turning your device off, then turning it back on, which can often help fix a tablet that's running slowly or having trouble loading apps.

A factory or hard reset wipes all the data from your Amazon Fire and restores your device to its original settings. Why do it? To delete your personal information before you sell your device or as a last resort to resolve certain issues, like when your device stops responding and a soft reset won't work.

How to restart your Amazon Fire tablet

To force your Amazon Fire tablet to restart, simply press and hold the Power button until the device restarts, which could take 20–40 seconds. You may see an onscreen option to turn off your tablet, but you should ignore this. Once the device is off, press the Power button again to turn it back on.

What to do before you reset your Amazon Fire tablet to its factory settings

We recommend trying a soft reset first because it doesn't risk deleting any personal information. But if you've tried that, and it doesn't work, it may be time to restore your device to its factory settings.

Before doing so, make sure you've turned on automatic backups on your device. You can check by tapping Settings > Device Options > Backup & Restore and making sure it is set to on.

You won't be able to save account passwords, individual app settings, or game progress, but you'll be able to download any purchases you've made on Amazon™ from the cloud.

How to reset your Amazon Fire tablet to factory settings in 3 steps

  1. Swipe down from the top of your device, then tap Settings.
  2. Tap Device Options > Reset to Factory Defaults.
  3. Tap Reset to confirm your choice.

After your device restarts, you may see a progress screen indicating your data is being erased. A factory reset can take time, so be patient. Once you've completed the process, your device will no longer be registered to your Amazon account, so remember to register it again.

How to reset your Amazon fire tablet if it's frozen

If your device freezes or you're having trouble opening Settings and a soft reset won't resolve the issue, another way to complete a factory reset is to launch Recovery Mode. Here's how:

  1. Turn off your device.
  2. Press and hold a combination of buttons, depending on your model.
  3. For Kindle Fire® HD (3rd generation) and Amazon Fire tablet (5th generation and newer), press and hold the Power and Volume down buttons at the same time. Release after 5 seconds.
  4. For Kindle Fire HDX (3rd generation) devices, Amazon Fire (4th generation) devices, and Amazon Fire HD 10 (7th generation), press and hold the Power and Volume up buttons at the same time. Release them immediately after a logo appears on the screen.
  5. Since the touch screen won't be active, use the Volume up and down buttons to navigate the Recovery Mode options. Select Wipe Data/Factory Reset, then press the Power button to confirm.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

Protection beyond a tablet warranty

With the Asurion Home+® protection plan, we’ll cover all your favorite home tech—including your tablet, TV, laptop, smart devices and more—and provide 24/7 live expert support, all in one simple plan. To learn more about tablet protection, visit

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