![Woman using refurbished phone outdoors](http://images.ctfassets.net/16nm6vz43ids/1w9HAUizZYVyuePKapXLLB/54d3b37d884bbdf8544843d6738094d7/hero.png)
![Woman using refurbished phone outdoors](http://images.ctfassets.net/16nm6vz43ids/1w9HAUizZYVyuePKapXLLB/54d3b37d884bbdf8544843d6738094d7/hero.png)
Refurbish, replace, repeat
We believe in using refurbished phones as replacements whenever possible—it means less downtime for you and less impact to the planet.
A low-waste, low-wait process
More than 90% of our claims are fulfilled with high-quality, refurbished devices—it’s part of our commitment to a more sustainable process that prioritizes speed and quality for our customers.
![01. Charlotte drops her phone](http://images.ctfassets.net/16nm6vz43ids/7HgT1jjbJMUDHbMt0EJSn6/59f743ed53a17c99b0d1ada87adfaa03/image-1.png)
Charlotte drops her phone
She starts a claim and is happy to learn that she can get a replacement as soon as the next day.
![02. Her replacement phone ships within hours](http://images.ctfassets.net/16nm6vz43ids/5Y0UdjCWL1lGBmfYoWDMQp/10c5ceb54e0453ad5b577eea8f2db7f3/image-2.png)
Her replacement phone ships within hours
She gets a confirmation email with her claim details and tracking number.
![03. She receives it the next morning](http://images.ctfassets.net/16nm6vz43ids/2sNOioiur9w4kCqT1dZY8v/9b828d2fbe74ea371abb33bfbe6c620a/image-3.png)
She receives it the next morning
Charlotte is back on track in less than 24 hours. She uses the prepaid envelope to return her damaged phone.
![04. Her broken device arrives at our logistics center](http://images.ctfassets.net/16nm6vz43ids/5G48jfMzUty6Do0p1kQwBj/dbdc0f39673ecf743b9ac36a64e483f4/image-4.png)
Her broken device arrives at our logistics center
We remove her data and prepare the phone for the extensive transformation back to a fully operating device.
![05. It starts the refurbishing process](http://images.ctfassets.net/16nm6vz43ids/2GE4IHaOXkOLHzuoccAhvx/d37865fd4bc7cad9f27087eed3c393db/image-5.png)
It starts the refurbishing process
Charlotte’s old phone is carefully disassembled, and our innovative, 64-step renewal process begins.
![06. Her refurbished phone fulfills a new claim](http://images.ctfassets.net/16nm6vz43ids/65u1h6ly4eJPhWCu37FxxS/6457155517a4df655b37d910bb0218a0/image-6.png)
Her refurbished phone fulfills a new claim
Charlotte’s fully functioning phone goes through a 110-point quality inspection and gets sent to Gwen.
![Refurbished phone](http://images.ctfassets.net/16nm6vz43ids/yvyun30hdXVXLC1qJzYJO/a16b4fc09ba18444811f9d1aaf424d7b/image-feature.png)
Used phones—new parts
Our refurbishment process puts quality first—every step of the way.
To support older models, we use high-tech, in-house equipment to build new parts.
We use an innovative, 64-step process to refurbish each phone.
Our team of 500 engineering experts ensures that every device meets our high standards.
![Woman walking into Asurion Tech Repair & Solutions store](http://images.ctfassets.net/16nm6vz43ids/1rz1Apw7FptCkRVasU0nWe/75d6dee723ba8e3bd3b6f1ac230c12e8/feature-cta.png)
Pay less for your next device
Do you have a phone that can’t be repaired? Check out our affordable refurbished devices—for sale in select stores. We can also recycle your old phone for you.