Refurbish, replace, repeat
We believe in using refurbished phones as replacements whenever possible—it means less downtime for you and less impact to the planet.
A low-waste, low-wait process
More than 90% of our claims are fulfilled with high-quality, refurbished devices—it’s part of our commitment to a more sustainable process that prioritizes speed and quality for our customers.
Charlotte drops her phone
She starts a claim and is happy to learn that she can get a replacement as soon as the next day.
Her replacement phone ships within hours
She gets a confirmation email with her claim details and tracking number.
She receives it the next morning
Charlotte is back on track in less than 24 hours. She uses the prepaid envelope to return her damaged phone.
Her broken device arrives at our logistics center
We remove her data and prepare the phone for the extensive transformation back to a fully operating device.
It starts the refurbishing process
Charlotte’s old phone is carefully disassembled, and our innovative, 64-step renewal process begins.
Her refurbished phone fulfills a new claim
Charlotte’s fully functioning phone goes through a 110-point quality inspection and gets sent to Gwen.
Used phones—new parts
Our refurbishment process puts quality first—every step of the way.
To support older models, we use high-tech, in-house equipment to build new parts.
We use an innovative, 64-step process to refurbish each phone.
Our team of 500 engineering experts ensures that every device meets our high standards.
Pay less for your next device
Do you have a phone that can’t be repaired? Check out our affordable refurbished devices—for sale in select stores. We can also recycle your old phone for you.Find a store