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A low-waste, low-wait process

More than 90% of our claims are fulfilled with high-quality, refurbished devices—it’s part of our commitment to a more sustainable process that prioritizes speed and quality for our customers.

01. Charlotte drops her phone

Charlotte drops her phone

She starts a claim and is happy to learn that she can get a replacement as soon as the next day.

02. Her replacement phone ships within hours

Her replacement phone ships within hours

She gets a confirmation email with her claim details and tracking number.

03. She receives it the next morning

She receives it the next morning

Charlotte is back on track in less than 24 hours. She uses the prepaid envelope to return her damaged phone.

04. Her broken device arrives at our logistics center

Her broken device arrives at our logistics center

We remove her data and prepare the phone for the extensive transformation back to a fully operating device.

05. It starts the refurbishing process

It starts the refurbishing process

Charlotte’s old phone is carefully disassembled, and our innovative, 64-step renewal process begins.

06. Her refurbished phone fulfills a new claim

Her refurbished phone fulfills a new claim

Charlotte’s fully functioning phone goes through a 110-point quality inspection and gets sent to Gwen.

Refurbished phone

Used phones—new parts

Our refurbishment process puts quality first—every step of the way.


  • To support older models, we use high-tech, in-house equipment to build new parts.

  • We use an innovative, 64-step process to refurbish each phone.

  • Our team of 500 engineering experts ensures that every device meets our high standards.


Woman walking into Asurion Tech Repair & Solutions store

Pay less for your next device

Do you have a phone that can’t be repaired? Check out our affordable refurbished devices—for sale in select stores. We can also recycle your old phone for you.

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