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How to fix a Steam Deck not connecting to Wi-Fi

Steam Deck with Wi-Fi issues

When your Steam Deck™ won’t connect to Wi-Fi, it can turn your seamless gaming experience into a frustrating challenge.

At uBreakiFix® by Asurion, we understand how crucial a stable internet connection is for gaming, especially those online sessions with friends. Whether you're facing sporadic connectivity issues or your device won't connect at all, our guide is here to help you diagnose and resolve Wi-Fi problems so you can get back to gaming with minimal downtime.

Why won't my Steam Deck connect to Wi-Fi?

When your Steam Deck isn’t connecting to Wi-Fi, there could be several reasons behind this issue. Here are some common causes and troubleshooting tips:

  • Wi-Fi signal strength.
  • Router issues.
  • Incorrect Wi-Fi settings or passwords.
  • Software glitches.
  • Signal interference.
  • Outdated software.
  • Network overload.
  • Internet Service Provider (ISP) issues.
  • Hardware problems.

Check your Wi-Fi signal and router

Before delving into more complex troubleshooting steps, it’s essential to ensure that the basics are in order. Weak Wi-Fi signals, slow speeds, and router issues can often be the root cause of connectivity problems. You’ll want to ask yourself a few questions before diving into troubleshooting.

Does your internet plan offer enough strength and speed?

Review your current internet plan to ensure it provides sufficient bandwidth for gaming, especially if multiple devices are connected simultaneously.

Does your home need a Wi-Fi extender?

If your gaming setup is far from the router, a Wi-Fi extender can boost the signal strength throughout your home, enhancing the connectivity for your Steam Deck. If you already have one, make sure your Steam Deck is within a good range of your Wi-Fi extender. Obstacles like walls and floors can significantly weaken the signal.

Is your internet encountering service problems?

Be sure to note any weather conditions or electrical line repairs that could cause an internet outage or service disruption in your area that could be affecting your connection.

6 ways to troubleshoot Steam Deck connectivity

If your router and internet service are functioning correctly, but your Steam Deck still struggles to connect, it's time to explore some specific troubleshooting steps:

1. Restart your Steam Deck and router

Restarting your device and the router can resolve connectivity issues by refreshing the network settings. Press the Steam button > Power, then select Restart.

Try also restarting your router as it could be experiencing temporary issues affecting connectivity.

2. Forget and reconnect to the network

Go to your Steam Deck’s Wi-Fi settings, forget the problematic network, and then reconnect by entering your Wi-Fi password again. This can often resolve any configuration issues. To forget your current network, press the Steam button > Settings > Internet > Forget. Once the network is disconnected, re-connect and test the Wi-Fi again.

3. Check for interference

Too many devices connected to the same network can cause bandwidth issues, making it difficult for your Steam Deck to connect. Other electronic devices, like microwaves and smart appliances, can interfere with Wi-Fi signals. Try moving your Steam Deck closer to the router or away from other electronic devices.

4. Update your Steam Deck’s software

Ensuring your Steam Deck is running the latest software version can fix bugs and improve performance, including connectivity. Press the Steam button > Settings > System > Software Updates > Check for Updates to get your software updated.

5. Adjust Wi-Fi settings on the Steam Deck

Adjusting the Wi-Fi band from 5GHz to 2.4GHz (or vice versa) can improve connection stability, as some bands may be more congested or have a shorter range. Some internet networks are split into two frequencies: 5 GHz or 2.4GHz. The the 5GHz band provides faster speeds while the 2.4GHz band provides better coverage. These two networks will have their own names and unique passwords. Try disconnecting your Steam Deck from the current network and connecting to the other one listed. For more info, read our guide on connecting your devices to 2.4GHz Wi-Fi.

6. Reach out to your Internet Service Provider

Are your other devices experiencing a similar issue? There could be a service outage or issues from your Internet Service Provider (ISP) that are affecting your home network. If you’re unable to see the area outage status on your ISP’s app or website, give them a call to report the issue.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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